Shipping policy
Thank you for shopping with Made By Graye. Every order means a lot to us, and we work hard to get your pieces to you as quickly and safely as possible.
Processing Times
All orders are processed within 2–5 business days (excluding weekends and holidays).
During drops, restocks, or high-volume periods, processing may take slightly longer. You’ll receive a confirmation email once your order has shipped.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- U.S. Standard Shipping: 3–7 business days
- U.S. Express Shipping: 2–3 business days
- International Shipping: 7–21 business days (varies by country)
Delivery times are estimates and may be affected by carrier delays, weather, or holidays.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
Please allow 24–48 hours for tracking updates to appear.
Address Accuracy
Please double-check your shipping address before placing your order.
We are not responsible for:
- Incorrect addresses
- Lost or stolen packages marked “delivered”
- Packages returned due to address errors
If a package is returned to us, you may be responsible for re-shipping fees.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery at:
📧 your@email.com
Include your order number and photos (if damaged), and we’ll take care of you.
International Orders
International customers are responsible for:
- Customs fees
- Duties
- Import taxes
These are not included in shipping costs and vary by country.
Questions?
If you have any questions about your order or shipping, reach out anytime:
📧 your@email.com
We appreciate your support and can’t wait for you to rock your Made By Graye pieces.
— Team Made By Graye